haybije Frequently Asked
Questions

haybije requires a government-issued photo ID to complete KYC verification. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence that clearly shows your date of birth. You may also be asked to submit a recent utility bill or bank statement as proof of address, and a live selfie photograph to confirm you are the document owner.

Standard haybije KYC verification is typically completed within 24 hours of document submission. During peak periods — such as around major cricket tournaments like BPL or IPL — it may take up to 48 hours. You will receive an email notification once your account is fully verified. You can deposit and play while verification is pending, but withdrawals are held until KYC is complete.

To reset your haybije password, click the 'Forgot Password' link on the login page. Enter the email address or mobile number registered to your account, and haybije will send you a password reset link or OTP. Follow the instructions in the message to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact [email protected].

No — haybije strictly prohibits multiple accounts. Each player is permitted exactly one account. Registering duplicate accounts is a violation of haybije's Terms and Conditions and may result in the permanent closure of all associated accounts along with forfeiture of any balances. If you believe a duplicate account was created in error, contact [email protected] to have it resolved.

To deposit via bKash on haybije, log in to your account, navigate to the Cashier section, and select bKash as your payment method. Enter the deposit amount, then follow the on-screen instructions to complete the payment from your bKash wallet. Deposits are credited to your haybije balance almost instantly — usually within two to five minutes. The minimum bKash deposit is ৳200.

bKash deposits on haybije are processed almost instantly and are typically reflected in your account balance within two to five minutes of a successful transaction. If your deposit has not appeared after 15 minutes and the amount has been deducted from your bKash wallet, please contact haybije support via live chat or email at [email protected] with your transaction reference number.

Yes, haybije supports deposits and withdrawals via Nagad, Rocket, and Upay in addition to bKash. The process is the same for all mobile financial services — go to the Cashier section, select your preferred MFS provider, enter the amount, and confirm the transaction from your mobile wallet app. Processing times and minimum amounts are consistent across all supported MFS providers.

The minimum withdrawal amount on haybije is ৳500 for mobile financial service providers such as bKash, Nagad, Rocket, and Upay. For bank transfers to accounts at banks such as Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum withdrawal is ৳1,000. There is no maximum withdrawal cap stated for standard accounts, though large withdrawals may be subject to additional identity verification.

Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within one to four hours once approved. Bank transfers may take one to three business days depending on the receiving bank. All withdrawal requests require a fully verified (KYC-complete) account. haybije aims to process the majority of withdrawal requests within 24 hours of submission, excluding weekends and public holidays.

haybije does not charge any platform-side fees for deposits or withdrawals. However, your mobile financial service provider (for example, bKash or Nagad) may apply their own standard transaction charges, which are set by the MFS operator and are outside haybije's control. We recommend checking your provider's current fee schedule before initiating a transaction if you want to understand the end-to-end cost.

To bet on cricket on haybije, navigate to the Cricket section from the main menu. You will find available matches listed with pre-match and live in-play markets — including match winner, top batsman, total runs, and over-by-over markets. Select your market, enter your stake in BDT, and confirm the bet. haybije covers BPL, IPL, T20 World Cup, Bangladesh Tigers international fixtures, and other major tournaments.

Yes — haybije is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app; simply open haybije.net in your mobile browser and the site will automatically adapt to your screen size. All games, including cricket betting, slots, and live Ezugi dealer tables, are available in full on mobile. A stable internet connection is recommended for the best experience.

Return to Player (RTP) percentages on haybije slots vary by game and are set by the individual game providers such as Pragmatic Play, NetEnt, and Microgaming. Most slot titles on haybije carry an RTP between 94% and 97%. You can check the specific RTP for any slot by viewing the game's information panel before or during play. Higher RTP indicates a lower house edge over time.

haybije's Ezugi Live section features real-time dealer games streamed from professional studio environments. Available titles include Live Roulette, Live Blackjack, Live Baccarat, Teen Patti, Andar Bahar, and Live Lottery. Ezugi is known for its South Asian game variants, which are particularly popular with players in Bangladesh. All games are streamed in HD and are independently certified for fair play.

All games on haybije use certified Random Number Generator (RNG) technology provided by internationally recognised game studios including Pragmatic Play, NetEnt, Microgaming, and Ezugi. These providers are independently audited for fairness. haybije also uses SSL encryption across the entire platform to ensure data integrity. The haybije platform itself does not alter game outcomes in any way.

haybije offers a welcome bonus to newly registered players who make their first qualifying deposit. The specific bonus amount and percentage match vary by promotion period — check the haybije Promotions page after logging in for the current offer. All welcome bonuses are subject to wagering requirements that must be met before bonus funds or winnings can be withdrawn. Players must be 18 or older to claim any bonus.

A wagering requirement on a haybije bonus specifies how many times you must wager the bonus amount before it can be converted into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets using that bonus before withdrawal. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms.

Yes, haybije periodically offers free spins on selected slot games as part of welcome packages, reload bonuses, and special promotions tied to game launches or seasonal events such as Eid or the BPL season. Free spins are credited to your account automatically when a qualifying promotion is active. Any winnings from free spins are typically subject to a wagering requirement before they can be withdrawn.

haybije rewards regular players through a loyalty programme that tracks your activity and awards points based on real-money wagers placed across all game categories. As you accumulate points, you progress through loyalty tiers that unlock perks including deposit bonuses, cashback offers, faster withdrawal processing, and access to exclusive promotions. Contact [email protected] for details on your current tier status.

haybije uses industry-standard 256-bit SSL encryption to protect all player data and financial transactions on the platform. Player funds are held separately from operational funds. haybije does not share personal data with unauthorised third parties. The platform is committed to responsible gaming and fair play, with all game providers independently certified. For adults aged 18 and above only.

haybije employs 256-bit SSL encryption on all pages and during every transaction to ensure that your personal information and payment details are transmitted securely. Sensitive account data such as passwords are stored in hashed form and are never visible to haybije staff. Two-factor authentication (2FA) is available and strongly recommended. haybije will never ask for your password via email, live chat, or any other channel.

The minimum age to register and play on haybije is 18 years. haybije strictly enforces this requirement through KYC identity verification at the account level. Any account found to belong to a player under the age of 18 will be permanently closed and all associated balances will be forfeited. haybije encourages parents and guardians to use parental control tools to prevent underage access.

haybije offers self-exclusion options ranging from one month to permanent account closure. To activate self-exclusion, go to Account Settings, select the Responsible Gaming section, and choose your preferred exclusion duration. For permanent exclusion, email [email protected] directly. Once active, self-exclusion cannot be reversed before the chosen period ends. haybije will also suppress all marketing communications during exclusion.

Yes — haybije allows you to set daily, weekly, and monthly deposit limits in BDT directly from the Responsible Gaming section of your Account Settings. Reducing a limit takes effect immediately. Increasing or removing a limit requires a mandatory seven-day cooling-off period before the change applies, ensuring players cannot impulsively raise their own caps during a session. We recommend all players set at least a monthly deposit limit as a baseline safeguard.