haybije Responsible Gaming
— Play Smart, Stay Safe

haybije was built on the principle that player wellbeing matters more than revenue. As Bangladesh's trusted online casino and sports betting platform, we recognise that gambling — like any form of entertainment that carries financial risk — can become harmful for a small number of players if left unchecked. Our responsible gaming programme exists precisely to identify, prevent, and respond to gambling-related harm before it escalates.

Every feature on haybije.net — from our cricket betting markets and live dealer tables powered by Ezugi, to our slots library and haybije Casino — is designed with responsible gaming guardrails built in. We do not make it difficult to use our self-protection tools. We do not hide our responsible gaming page. We do not send aggressive promotional messaging to players who have shown signs of gambling distress. haybije actively monitors player behaviour patterns and will reach out proactively if our systems detect warning indicators.

We ask every haybije player — especially those joining from Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh — to take a moment to read this page before playing. Understanding the tools available to you is the first step toward ensuring that haybije remains a source of enjoyment, not stress.

haybije enforces the 18+ age restriction at multiple levels. During registration, every new player is required to confirm that they are 18 or older. Following registration, all players must complete our Know Your Customer (KYC) verification process, which requires submission of a government-issued photo ID — such as a National Identity Card (NID), passport, or driving licence — that clearly shows the player's date of birth. Players who cannot verify their age will not be permitted to make deposits, place bets, or withdraw funds.

We also encourage parents and guardians in Bangladesh to use parental control software to prevent minors from accessing online gambling platforms. If you suspect that a minor in your household has registered on haybije.net, please contact us immediately at [email protected]. We will investigate all such reports within 24 hours and will permanently close any confirmed underage account, securely deleting all associated personal data.

• NID-based verification: Bangladesh National Identity Card (NID) is the primary accepted document for age and identity verification.
• Passport verification: International passport accepted as an alternative for players who do not yet have an NID.
• Driving licence: Bangladeshi driving licence accepted as a supplementary document where the date of birth is clearly visible.
• Selfie liveness check: A live selfie photograph may be requested alongside document submission to confirm the account holder is the document owner.

Self-exclusion is haybije's most powerful responsible gaming tool. It allows a player to voluntarily block themselves from accessing haybije.net for a defined period — or permanently. Once a self-exclusion is active, the player will be unable to log in, make deposits, place bets, or receive marketing communications from haybije for the duration of the exclusion period. There are no exceptions. No override. No "one last game."

haybije offers three self-exclusion options to suit different circumstances:

haybije urges any player who feels that their gambling has become difficult to control — even slightly — to seriously consider activating self-exclusion. Requesting self-exclusion is a sign of strength, not weakness. Our support team will never attempt to talk a player out of a self-exclusion decision. We will always facilitate it as quickly and smoothly as possible.

One of the most effective ways to stay in control of your gambling spend is to set a deposit limit on your haybije account. Deposit limits let you cap the maximum amount of money — in Bangladeshi Taka (BDT) — that you can deposit into your haybije account within a given time frame. Once your limit is reached for that period, no further deposits will be accepted until the period resets or your limit is adjusted.

haybije offers deposit limits at three time-frame levels:

• Daily Deposit Limit: The maximum amount you can deposit within any single calendar day (midnight to midnight, Bangladesh Standard Time). Recommended for players who want tight, day-to-day control over their spending.
• Weekly Deposit Limit: The maximum amount you can deposit across a rolling 7-day period. Useful for players who budget on a weekly basis — for example, allocating a fixed weekly entertainment budget for haybije.
• Monthly Deposit Limit: The maximum amount you can deposit across a rolling 30-day period. Ideal for players who prefer to manage their gambling spend on a monthly household-budget basis.

To set or modify your deposit limits, navigate to Account Settings → Responsible Gaming → Deposit Limits on haybije.net. You can set limits for any or all three time frames simultaneously. We strongly encourage all haybije players in Bangladesh to set at least a monthly deposit limit as a baseline protection measure — even if you feel fully in control of your gambling at this time.

A time-out is a short-term, reversible break from haybije. Unlike self-exclusion — which is irreversible for its chosen duration — a time-out allows you to step away from the platform for a defined period, after which your account automatically becomes accessible again. Time-outs are designed for players who want a brief pause to reassess their gambling habits without taking the more permanent step of self-exclusion.

haybije offers the following time-out durations:

In addition to scheduled time-outs, haybije also offers Reality Check reminders — on-screen pop-up notifications that appear at intervals you choose (every 30, 60, or 90 minutes) during an active game session. Each reminder shows you your current session duration and total wagered amount for that session, prompting you to make a conscious decision about whether to continue or stop. Reality Checks can be enabled under Account Settings → Responsible Gaming → Session Reminders.

Problem gambling can develop gradually and is often difficult to recognise from the inside. One of the most important things haybije can do is help you identify the early warning signs before gambling begins to cause serious harm in your life. Ask yourself the following questions honestly. If you answer "yes" to three or more, we strongly encourage you to use haybije's responsible gaming tools or contact our support team immediately.

The following table summarises all responsible gaming tools currently available to haybije players. All tools are accessible directly from your Account Settings page under the Responsible Gaming section, or by contacting [email protected]. There is no charge for using any of these tools.

haybije continuously reviews and expands its responsible gaming toolkit. Additional features — including loss limits, wager limits, and session time limits — are under active development and will be made available to all Bangladesh players in future platform updates. Players who wish to be notified when new responsible gaming tools become available may request updates via [email protected].

If you feel that gambling is becoming a problem — for yourself or for someone you care about — reaching out is the most important step you can take. haybije's responsible gaming support team is available 24 hours a day, 7 days a week, to listen without judgement and help you access the right tools. You do not need to be in crisis to contact us. Even a nagging concern or a feeling that something is slightly off is reason enough to get in touch.

In addition to haybije's own support channels, we encourage players across Bangladesh to be aware of professional mental health and gambling counselling services. While haybije cannot provide clinical advice, our team can connect you with appropriate external guidance and will always take responsible gaming concerns seriously and confidentially.